Experiences are more memorable than possessions. That is true, regardless of the context, and especially in a business setting. Consumers report that customer experience is one of the, if not the most, important factors in purchase decisions. On top of that, consumers who undergo a negative customer experience nearly always abandon that business relationship. Not only does that mean you lost a customer, but it also means your competitor will likely gain one.
Automation is a trend that’s swiftly sweeping through industries. There is a space for automation in literally every market of the 2020 business landscape. More and more businesses are moving toward remote operations and work-from-home environments. There is only more and more space for automated technologies and processes.Continue Reading..