Experiences are more memorable than possessions. That is true, regardless of the context, and especially in a business setting. Consumers report that customer experience is one of the, if not the most, important factors in purchase decisions. On top of that, consumers who undergo a negative customer experience nearly always abandon that business relationship. Not only does that mean you lost a customer, but it also means your competitor will likely gain one.

Automation is a trend that’s swiftly sweeping through industries. There is a space for automation in literally every market of the 2020 business landscape. More and more businesses are moving toward remote operations and work-from-home environments. There is only more and more space for automated technologies and processes.Continue Reading..

Data is one of the most valuable elements that we rely on in our daily lives. There is data about virtually everything and anything. The era of information rapidly advanced how much of our personal data is accessible online. Tracking marketing data puts you on the same level as other companies and other organizations as they continuously mine marketing data.

The companies that engage in these practices utilize this information in any number of ways. They use our data for anything from composing and delivering hyper-personal marketing material to selling our personal information to the highest bidder. No matter how the data gets used, the fact remains that data is essentially virtual gold.Continue Reading..

Could the answer to your marketing woes be that you’re targeting the wrong audience? In marketing, you must be reaching the right audience. When marketing efforts fail to reach the desired audience, businesses lose money. It seems obvious and straightforward. But when you’re marketing something, you have to consider what type of customer could and should be buying it. But even if you know that information, your efforts can still miss the mark, especially if you and your team don’t match the same profile as your target audience.

Here are the five signs that you’re targeting the wrong audience.Continue Reading..

The Digital Age of advertising is booming with innovation. Understandably, it’s hard for companies to keep up with shifting platforms, algorithms, and software. That’s where AI comes in.

Searches are getting more specific, and customers expect their niche needs to be met. That’s where artificial intelligence can assist with the personalization that your customers crave.Continue Reading..

Should you make chatbots a part of your “team”?

They seem to help with all kinds of things even when it comes to lead generation.

Maybe you’re a bit uneasy about how two of Facebook’s AI bots went rogue. They created their own language. One better than English to finish their task. Customers, though, are still curious by the idea of interacting with chatbots — all as a part of the brand and customer experience.

Recently, a Uberall survey reveals that 80% of customers have had a positive chatbot experience. 40% more are interested in trying out chatbot experiences with their favorite brands. In the Age of Technology, the rise of chatbots has been inevitable, but is the trend worth the effort?Continue Reading..

Spam! No one likes it.

You spend a lot of time building your email list and crafting marketing messages.

After all, email is an important marketing channel, and if you aren’t utilizing it, you could be leaving a lot of money on the table.

Unfortunately, many of your marketing emails are probably getting sent straight to spam.

While it’s difficult if not impossible to get 100% of your subscribers to open your emails, there’s always room for improvement. And, spam is the last place you want your emails to end up.

You don’t want your email list to go to waste, do you?

Let’s explore why your marketing emails are going straight to spam and what you can do about it.Continue Reading..

You need to track multi-channel marketing campaigns. Good marketers know the importance of monitoring their marketing efforts.

There’s just one problem. The complexity of tracking tends to increase with every channel you add to your strategy.

And, multichannel marketing is just the starting point. Today, conversations around omnichannel marketing are increasing.

So, if you’re leveraging every channel available to market your business, you’ve got your work cut out for you. Not just regarding the effort that must be put into every channel, but the effort involved in tracking them.

Let’s look at the steps you can take to keep better track of your multi-channel marketing campaigns with greater ease.Continue Reading..

Benchmark reporting is a great way to measure the effectiveness of your marketing.

Now, this isn’t to suggest that your revenue numbers and KPIs aren’t good things to be measuring. But if this is all you’re tracking and analyzing, then you probably don’t have a clear idea of how well your marketing is working compared to your competitors and peers.

If you want to become the best marketer, you’re capable of becoming. It’s not enough to measure your company’s marketing performance against itself. You must also analyze how your marketing performance stacks up against your competitors with benchmark reporting.Continue Reading..

User experience isn’t just key to successful multichannel marketing. It’s key to digital marketing success in general.

How your customers experience your brand has a lot to do with what they see and interact with, how easy your websites and apps are to navigate and use, how many times they must click to get the desired result, and so on.

Now, there is no way to control a user’s experience on third-party platforms – Facebook, YouTube, Medium and the like. But once they land on your website, you’re solely responsible for their experience.Continue Reading..

Personalization is the name of the game. So, if you’re going to engage in multichannel marketing… It should be a personalized multichannel marketing strategy.

It’s one thing to reach out to your prospects and customers in a broad sense. Quite another to use their name in your marketing And share relevant and compelling offers with them at exactly the right time.

After all, marketing is all about reaching the right person at the right time with the right offer, isn’t it?

So, here are six ways to create a more personalized multichannel marketing strategy.Continue Reading..